Tap dripping in the bathroom
- 08:12Tomasz K. reported it from room 118, photo attached
- 09:05Luca M. took the ticket
- 09:05Status set to In progress
- Luca M.11:18Fixed the washer. @Tomasz can you check it tomorrow morning?Push sent to Tomasz K.
Housekeeping, maintenance, rota, clock-in and guest requests for every bed and every member of staff, built inside a working hostel.
In production. A working hostel runs on it every day.
Three buildings and 54 rooms on one map at 09:58: every few seconds a housekeeper finishes a room, the tile turns green, the counts update and the phone beside the map shows who marked which bed ready.
Group chats, a rota file and paper notes. They work until someone asks who cleaned bed 4, and that is where things get lost.
A group chat asks who cleaned bed 4 and nobody is sure, the rota is a spreadsheet called v3 final FINAL, and a paper note reports a dripping tap; under them one Antie line reads 09:58, Ana marked bed 204-C ready, staff app.
Replaces the group chats, the rota file, the paper logs and the lost property cupboard. Not your PMS.
Housekeepers, reception, maintenance, supervisors and management open the same app. Each role sees its part, and guests get a page of their own.
Cleaners see a short list of rooms, not a dashboard. New staff practise in a training copy first.
Six staff roles and the guest page open the same app. The phone shows the first screen each one sees, from the housekeeping room list to the guest page with Wi-Fi, late checkout, luggage storage and SOS; the role buttons switch between them.
Traceability
Every bed keeps its own activity log, from the morning import to check-in. Open a bed and read the day back, minute by minute.
Six events on bed 204-C in one day, each with a time, a person and a source: the morning import set it dirty, Ana started cleaning at 09:41 and marked it ready at 09:58, Priya passed the cleaning at 10:05, Luca gave final approval at 10:20 and reception checked a guest in at 15:10.
Maintenance and lost property
A dripping tap gets a ticket with a number, a priority and an owner. A charger left in a bed gets a photo, a bag and a printed QR label.
Tomasz K. reports a dripping tap in room 118 with a photo at 08:12. It becomes ticket #M-118, priority Normal. Luca M. takes it at 09:05 and the status goes to In progress. Luca M. comments that it is fixed and mentions Tomasz, who gets a push. The ticket closes at 11:20.
Item #LF-0427, a black phone charger found in room 204 bed C, gets a printed label with a QR code, its reference, the date and bag B-17.
Room 204 bed C · found 10:02 by Ana
Build next week in a draft while the team still sees the published schedule. The Helper flags rest and coverage gaps. Publish when you are ready.
A manager fixes a rest warning in the draft schedule, publishes it, and five minutes later only Tomasz receives a push about his Wednesday shift.
Red: more than 15 min from the schedule
Chat with voice notes, news with read confirmation, and an SOS alert that reaches every staff phone and fills the reception screens until someone answers.
The Housekeeping group is muted. A message from Luca mentioning Priya arrives anyway, unmutes the phone and shows a banner that reads Mention from Luca.
The post Fire drill Thursday 10:00 shows 23 of 31 read. Pressing Acknowledge adds you to the readers and the count becomes 24 of 31.
Fire drill Thursday 10:00
Meet in the courtyard. Supervisors count their floors and report to reception. Takes 15 minutes.
An SOS from room 310 in the Annex covers the whole phone. Pressing On my way collapses it to a chip that reads Jonas is on his way with the time since he answered. Resolving the alert needs a note.
A QR card on every bed gives guests the Wi-Fi, a help button and a late checkout paid by card. Each request lands at reception and the guest sees its status.
Scanning the card of room 204 bed C opens Guest Connect on the phone with the Wi-Fi and four buttons. Late checkout costs €5 until 12:00 or €10 until 14:00. Paying shows reception notified, and the tile for room 204 on reception's map gets an LC pill. Beside the card, reception's early check-in request for room 310 shows a housekeeper accepted it.
Seen enough to want it on your own hostel?
In production. A working hostel runs on it every day.
Works beside your PMS
Antie imports beds and arrivals from your PMS each morning and posts guest sales back to the reservation. Nobody types the same thing twice.
Beds and arrivals come in from the PMS with the morning import and the departure rooms turn red on the map; a €10 late checkout sold in Antie is posted back as a line on the reservation folio.
If your PMS offers an API, we connect to it. Ask in the demo.
Security and permissions
Every account has its own set of permission switches. Flip one and it takes effect on the next request, with the change on record.
Flipping a permission switch greys out or restores the matching section in the app rail of that role at once, and the change is written to the audit log with who did it and when.
| Role | Beds workflow | Maintenance | Lost & found | Schedule | Reports | Payments |
|---|---|---|---|---|---|---|
Reception sees 2 of 6 sections. Re-checked on every request, no cache, no logout needed.
Book a demo
The live product with your buildings and your numbers, not slides. Shown by the person who built it.
I built Antie inside the hostel where I work. I started in housekeeping and moved up to management, so I know what each role needs from the app, and I built it to fix the problems each of them actually has.
Your guests are your customers. Nothing a guest asks for gets lost, they can see where their request stands, and the hostel looks attentive.
Send the form and I will answer your email myself.
Facilities manager, and the person who built Antie
Book a demo for the details.
In production. A working hostel runs on it every day.
Antie works beside the PMS you already use. If it offers an API, we connect to it.